Shipping policy

Estimated Total Time (Production + Shipping)

  • US orders from our US warehouse: about 8–14 business days

  • Standard orders: about 13–22 business days

  • Expedited/Express orders: about 8–17 business days

These are estimates, not guarantees. Holidays, busy seasons, customs, weather or carrier problems can cause delays.

Split Shipments
Some items ship from different warehouses. If your order has items from more than one location, they may arrive in separate packages at different times.

Shipping Rates
Shipping costs are worked out at checkout. They depend on where you live, how much your order weighs and which shipping method you pick. [Optional: Free shipping on orders over $XX.]

Order Tracking
When your order ships, we'll email you a tracking number. Tracking may take 24–72 hours to update.

Where We Ship
We ship to the United States and most countries worldwide. Some countries may not be available because of carrier or legal restrictions.

Customs, Duties & Taxes
US orders have no extra customs fees. For most international orders, duties are already covered. In rare cases, some remote areas may charge local customs fees when the package is delivered, and the customer is responsible for those.

Wrong Address or Phone Number
Please double-check your shipping address and phone number at checkout. If you need to fix something, email us right away at josiahxinfinite.business@gmail.com]. We can only change your address before your order ships. [Store Name] isn't responsible for orders sent to a wrong address you entered. If an order comes back to us because of a wrong address, an unclaimed package or a refused delivery, you'll need to pay shipping again to have it resent.

Lost, Stolen or Damaged Packages

  • Damaged items: Email josiahxinfinite.business@gmail.com with photos within 7 days of delivery, and we'll make it right.

  • Lost in transit: If the carrier loses your package, we'll reship it.

  • Marked "Delivered" but not received: Check with neighbors, your mailroom and the carrier first. We can't replace or refund packages that tracking shows as delivered.

Haven't Gotten Your Order?
If it's been more than 20 business days since your order shipped, contact us at josiahxinfinite.business@gmail.com with your order number and we'll look into it.

Contact Us
📧 [josiahxinfinite.business@gmail.com]
🕐 Response time: [within 24–48 hours]