Refund policy

Refund & Return Policy

Last updated: [Date]

At [Store Name], every product is custom-made to order specifically for you using high-grade materials and direct fulfillment. Because we do not warehouse pre-printed inventory, we cannot accept general returns or exchanges for buyer's remorse, incorrect sizing choices, or accidental orders once production has begun.

However, if your item arrives damaged, defective, or misprinted, we are fully committed to making it right through a free replacement or a full refund.

1. Damaged, Defective, or Misprinted Items

If an item you received is flawed, torn, defective, or clearly misprinted compared to your order:

  • You must contact us within 7 calendar days of delivery at [your store support email].

  • Include your order number, a short description of the issue, and clear photos or a brief video showing the defect and the garment's full front/back.

  • Once inspected and verified, we will arrange a replacement to be manufactured and shipped at no extra charge, or issue a full refund to your original payment method.

2. Size Exchanges & Buyer's Remorse

Because all garments are printed on demand:

  • We do not offer returns or exchanges for ordering the wrong size, color, or style, or if you change your mind after fulfillment starts.

  • Please carefully check the detailed size charts and garment specifications on each product page prior to finalizing your purchase.

3. Lost Packages & Delivery Issues

  • Packages lost in transit: If your tracking has stopped updating and the package has exceeded the estimated arrival window, you must notify us within 7 calendar days after the estimated delivery date so we can open a carrier investigation and arrange a replacement.

  • Marked as "Delivered": If the tracking record confirms successful delivery to your specified address, we cannot issue a refund or a free replacement. Please check around your residence, consult with household members or neighbors, and contact your local carrier directly to locate the delivery.

  • Incorrect addresses: We are not responsible for packages that fail to deliver due to an incomplete or incorrect address or phone number submitted at checkout. Returned or undeliverable parcels due to address errors will require an additional shipping fee to be re-dispatched.

4. Order Cancellations & Modifications

  • Orders enter our automated production workflow quickly. You may only request a cancellation or address correction if your order has not yet begun production (typically within 2 to 4 hours of placement).

  • Once the garment has gone into manufacturing or has been printed, cancellations and modifications cannot be processed.

  • To request a cancellation, email [your store support email] immediately with the subject line "URGENT: Order Cancellation - [Order Number]".

5. Non-Returnable & Final Sale Items

The following items cannot be returned or refunded under any circumstances (unless defective upon arrival):

  • Underwear, tights, socks, swimwear, and intimate apparel (due to sanitary and hygiene standards)

  • Gift cards and digital downloads

  • Items marked as "Final Sale" or clearance

  • Any item that has been worn, washed, stained, perfumed, or altered after delivery

6. Return Authorization & Instructions

  • Please do not mail items back to the address listed on the shipping label without first receiving explicit confirmation and return authorization from our team.

  • Packages returned without prior authorization will not be processed, refunded, or forwarded.

  • Approved general returns must be unworn, unwashed, in original condition, and sent at the buyer's expense using a trackable shipping service.

7. Refund Processing Times

Once a refund is approved by our support team:

  • Your refund will be credited back automatically to your original method of payment.

  • Most banks and card issuers take between 5 to 10 business days to post the refund to your statement after it has been initiated.

Contact Us

If you have any questions regarding your order or would like to submit a claim, please reach out to:

📧 [your store support email]
🕒 Response Time: [Within 24–48 business hours]
🏢 [Store Legal Name or Registered Business Address, Optional]